Relationship Mastery
The five Relationship Mastery modules bring awareness of:
- the impact on conversations you engage in
- how engaging you are when connecting with others
- building trust through deep authenticity
REAL CONVERSATION
Conversations like these require vulnerability and feelings, both of which are almost taboo in a work context, but are essential ingredients for high performing teams. Using our method allows you to openly and honestly share how you feel without hurling accusations or stewing. It also allows the person in question a chance to clarify. This creates a deep level of trust, making it a powerful tool for courageous conversations.
FEEDBACK
Customer feedback shouldn’t be an exercise that you put at the bottom of the pile, outsource to another firm, or pawn off to an intern. It’s one of the most important components of any successful business. Customer feedback provides you with valuable insight into what your customers think about your product or service. This insight can help you create a product that customers want to buy and create an experience that exceeds expectations and keeps customers coming back for more.
COACHING
Benefits of coaching to an organisation: allows fuller use of individual’s talents/ potential demonstrates commitment to individuals and their development, higher organisational performance/ productivity increased creativity, learning and knowledge motivates people facilitates the adoption of a new culture/ management style improves relationships between people and departments.
RESOLVING CONFLICT
Many people find it surprising that they can ignite and resolve conflict without feeling personally stressed or even overly emotional. Many of us avoid conflict for fear of others reactions and many times also for fear of “losing” or “losing it”! Resolving conflict can take place with positive energy , engaging constructively with each other and showing emotional resilience with a desire to achieve a win-win outcome. Learn how to constructively identify the issue; then state your needs, concerns and feelings. Engaging in this way feels energizing and inspiring and these are not feelings most of us associate with conflict!
BUILDING RELATIONSHIPS
Recognising that trusted, engaging and inspiring relationships are essential for you as a leader is paramount for you to lead others successfully, build sustainable teams, deliver results for clients/customers and develop rapport with your critical stakeholders.People are not their behaviours – we need to go deeper in our relationships. At the very heart of these relationships are expectations. To build constructive and engaging relationships these expectations must be met by ensuring everyone’s needs are taken into account within the promises made.
REAL CONVERSATION
Conversations like these require vulnerability and feelings, both of which are almost taboo in a work context, but are essential ingredients for high performing teams. Using our method allows you to openly and honestly share how you feel without hurling accusations or stewing. It also allows the person in question a chance to clarify. This creates a deep level of trust, making it a powerful tool for courageous conversations.
FEEDBACK
Customer feedback shouldn’t be an exercise that you put at the bottom of the pile, outsource to another firm, or pawn off to an intern. It’s one of the most important components of any successful business. Customer feedback provides you with valuable insight into what your customers think about your product or service. This insight can help you create a product that customers want to buy and create an experience that exceeds expectations and keeps customers coming back for more.
COACHING
Benefits of coaching to an organisation: allows fuller use of individual’s talents/ potential demonstrates commitment to individuals and their development, higher organisational performance/ productivity increased creativity, learning and knowledge motivates people facilitates the adoption of a new culture/ management style improves relationships between people and departments.
RESOLVING CONFLICT
Many people find it surprising that they can ignite and resolve conflict without feeling personally stressed or even overly emotional. Many of us avoid conflict for fear of others reactions and many times also for fear of “losing” or “losing it”! Resolving conflict can take place with positive energy , engaging constructively with each other and showing emotional resilience with a desire to achieve a win-win outcome. Learn how to constructively identify the issue; then state your needs, concerns and feelings. Engaging in this way feels energizing and inspiring and these are not feelings most of us associate with conflict!
BUILDING RELATIONSHIPS
Recognising that trusted, engaging and inspiring relationships are essential for you as a leader is paramount for you to lead others successfully, build sustainable teams, deliver results for clients/customers and develop rapport with your critical stakeholders.People are not their behaviours – we need to go deeper in our relationships. At the very heart of these relationships are expectations. To build constructive and engaging relationships these expectations must be met by ensuring everyone’s needs are taken into account within the promises made.
REAL CONVERSATION
Conversations like these require vulnerability and feelings, both of which are almost taboo in a work context, but are essential ingredients for high performing teams. Using our method allows you to openly and honestly share how you feel without hurling accusations or stewing. It also allows the person in question a chance to clarify. This creates a deep level of trust, making it a powerful tool for courageous conversations.
FEEDBACK
Customer feedback shouldn’t be an exercise that you put at the bottom of the pile, outsource to another firm, or pawn off to an intern. It’s one of the most important components of any successful business. Customer feedback provides you with valuable insight into what your customers think about your product or service. This insight can help you create a product that customers want to buy and create an experience that exceeds expectations and keeps customers coming back for more.
COACHING
Benefits of coaching to an organisation: allows fuller use of individual’s talents/ potential demonstrates commitment to individuals and their development, higher organisational performance/ productivity increased creativity, learning and knowledge motivates people facilitates the adoption of a new culture/ management style improves relationships between people and departments.
RESOLVING CONFLICT
Many people find it surprising that they can ignite and resolve conflict without feeling personally stressed or even overly emotional. Many of us avoid conflict for fear of others reactions and many times also for fear of “losing” or “losing it”! Resolving conflict can take place with positive energy , engaging constructively with each other and showing emotional resilience with a desire to achieve a win-win outcome. Learn how to constructively identify the issue; then state your needs, concerns and feelings. Engaging in this way feels energizing and inspiring and these are not feelings most of us associate with conflict!
BUILDING RELATIONSHIPS
Recognising that trusted, engaging and inspiring relationships are essential for you as a leader is paramount for you to lead others successfully, build sustainable teams, deliver results for clients/customers and develop rapport with your critical stakeholders.People are not their behaviours – we need to go deeper in our relationships. At the very heart of these relationships are expectations. To build constructive and engaging relationships these expectations must be met by ensuring everyone’s needs are taken into account within the promises made.