Business Challenges for the Aged Care sector

Leadership capability is emerging strongly as the critical competitive edge for companies operating in the Aged Care sector – never before will front line leaders feel such pressure to utilise resources and engage with people (both internally within their teams and externally with customers/residents and their families) to drive the efficiency and effectiveness of operational performance.

Aged Care is a sector in transformation as it experiences these 6 critical challenges:

• Coping with the growth in competition for Aged Care services
• Adapting teams to cope with direct customer requests
• Stepping up to collaborate with educated consumers seeking Aged Care
• Existing teams will be stretched to deliver service
• Drive for operational efficiency and performance requires stronger leadership
• How to incease Aged Care Customer Satisfaction (CSAT)

With over 20 years experience in the training field and deep knowledge of your aged and disability care sectors , we offer practical and cost effective development initiatives that quickly build leadership skills and convert this learning into lifelong habits supporting them to enhance the management of their facilities/service delivery.