Courageous Conversations

Reinventing traditional performance reviews by:

  • strengthening traditional performance management frameworks
  • bringing greater emphasis to engaging people in conversation
  • implementing regular and continuous conversation opportunities

WHY COURAGEOUS CONVERSATIONS?

The topic of performance reviews and re-thinking the traditional way of doing them has been widely discussed since early 2015 and an increasing number of organisations have dismantled them completely, busily replacing them with “frameworks” like continuous conversations, critical conversations, great conversations. The common denominator is the focus on conversations as opposed to reviews, assessments, and evaluations.

This initiative can be delivered in the way that best aligns best with your culture and enhance the implementation of your business strategy. Each of the 8 conversations is explored separately with time to action what is learnt over a 30 day period with delivery options of either face to face workshops or leader led conversations, or a combination of both.

Each conversation covers a highly specific topic and skill (customised to meet specific business needs) and these conversations include:

COURAGEOUS CONVERSATIONS

Bringing a common understanding of what to expect and what accountability to bring when engaging in a courageous conversation.

DELEGATION

One of the most critical conversations a leader can have, transferring  trust and engagement for their team to take accountability to deliver the right outcomes, at the right time and to the right level of quality.

Delegation and the Leverage Cycle

SUPPORT

A follow up to the delegation conversation that is real and honest to show care and ensure people feel significant..

BASICS OF FEEDBACK

A follow up to the delegation conversation that is real and honest to show care and ensure people feel significant..

COACHING

The coaching conversation comes into play when feedback has not only been given but accepted to facilitate the thinking to find the solution that enables people to be the best version of themselves.

LEARNING AGILITY

A collaborative conversation to reflect on both individual and team performance so we learn, adapt and continuously improve.

process around work conversations

OPERATIONAL PERFORMANCE

A regular conversation to ensure both leader and team member have clarity on the GRIP concept: G: goal(s) for the month/week/day R: responsibility we have to deliver on these goals I: interpersonal commitments we make to ensure we work at our best with each other P: processes we agree to use to set ourselves up for success.

TACTICAL CONVERSATIONS

To ensure alignment of VISION, BRAND and CULTURE; and at a personal level so people are confident of leader support in their career aspirations..

HIGH PERFORMANCE TEAMS

This workshop helps the teams in your business to break through day to day challenges and work together more effectively. By having an awareness of what is required for a team to operate in the “high performing space” and the impact of behaviours of one another, team members uncover how to complete workflow more efficiently and profitably to impact financial performance.

COURAGEOUS CONVERSATIONS

In a world of increasing pace where ‘busy’ is a badge of honour, conversations are one of the first things to go because they require time. Instead, ‘crisis’ conversations take their place – a shopping list of what immediately needs to be done. However, for a team to perform at their peak, the relationships between them must be honest, trusting, inspiring and engaging. This requires a depth of knowledge and understanding of one another, which takes effort and nurturing through conversations that are given the space to be unhurried and uninterrupted.

Print

LEADING CHANGE

We are exposed to two types of change in our lives: that we create ourselves and that imposed on us by others. Leaders are known to impose change then wait for everyone to embrace it. But while they wait, business is debilitated. Building change resilience is essential to success and sustainability at a personal and business level and participants of this workshop develop this resilience as well as receive the knowledge, tools, skills and insights that are essential to lead change with greater speed and less frustration and stress.

Leading change

MANAGING: ONE CONVERSION AT A TIME

Often when highly talented team members are promoted to management level, the shift from doing tasks to managing others leaves them out of their depth and underperforming.

The managerial role requires awareness of team dynamics as well as being aware of your own and others’ strengths and weaknesses.

This workshop guides and inspires managers and supervisors to transition from being a team member to managing others through delegating, supporting and coaching their team to high performance and productivity.

Managing one conversation

TRUSTED CLIENT RELATIONSHIPS

This workshop explores what it means to be a trusted advisor, how to build trust more effectively with clients – both internal and external – and the accompanying benefits of this relationship.

Trusted Client Relationships

RESOLVING CONFLICT

Conflict is critical for innovation and collaboration in organisations. So too is understanding the role of emotion in conflict and building the resilience, skills and behaviours that enable constructive resolution of conflict.

Resolving Conflict

HIGH PERFORMANCE TEAMS

This workshop helps the teams in your business to break through day to day challenges and work together more effectively. By having an awareness of what is required for a team to operate in the “high performing space” and the impact of behaviours of one another, team members uncover how to complete workflow more efficiently and profitably to impact financial performance.

Print

COURAGEOUS CONVERSATIONS

In a world of increasing pace where ‘busy’ is a badge of honour, conversations are one of the first things to go because they require time. Instead, ‘crisis’ conversations take their place – a shopping list of what immediately needs to be done. However, for a team to perform at their peak, the relationships between them must be honest, trusting, inspiring and engaging. This requires a depth of knowledge and understanding of one another, which takes effort and nurturing through conversations that are given the space to be unhurried and uninterrupted.

LEADING CHANGE

We are exposed to two types of change in our lives: that we create ourselves and that imposed on us by others. Leaders are known to impose change then wait for everyone to embrace it. But while they wait, business is debilitated. Building change resilience is essential to success and sustainability at a personal and business level and participants of this workshop develop this resilience as well as receive the knowledge, tools, skills and insights that are essential to lead change with greater speed and less frustration and stress.

Leading change

Managing one conversation

MANAGING: ONE CONVERSION AT A TIME

Often when highly talented team members are promoted to management level, the shift from doing tasks to managing others leaves them out of their depth and underperforming.

The managerial role requires awareness of team dynamics as well as being aware of your own and others’ strengths and weaknesses.

This workshop guides and inspires managers and supervisors to transition from being a team member to managing others through delegating, supporting and coaching their team to high performance and productivity.

TRUSTED CLIENT RELATIONSHIPS

This workshop explores what it means to be a trusted advisor, how to build trust more effectively with clients – both internal and external – and the accompanying benefits of this relationship.

Trusted Client Relationships

Resolving Conflict

RESOLVING CONFLICT

Conflict is critical for innovation and collaboration in organisations. So too is understanding the role of emotion in conflict and building the resilience, skills and behaviours that enable constructive resolution of conflict.

HIGH PERFORMANCE TEAMS

This workshop helps the teams in your business to break through day to day challenges and work together more effectively. By having an awareness of what is required for a team to operate in the “high performing space” and the impact of behaviours of one another, team members uncover how to complete workflow more efficiently and profitably to impact financial performance.

COURAGEOUS CONVERSATIONS

In a world of increasing pace where ‘busy’ is a badge of honour, conversations are one of the first things to go because they require time. Instead, ‘crisis’ conversations take their place – a shopping list of what immediately needs to be done. However, for a team to perform at their peak, the relationships between them must be honest, trusting, inspiring and engaging. This requires a depth of knowledge and understanding of one another, which takes effort and nurturing through conversations that are given the space to be unhurried and uninterrupted.

LEADING CHANGE

We are exposed to two types of change in our lives: that we create ourselves and that imposed on us by others. Leaders are known to impose change then wait for everyone to embrace it. But while they wait, business is debilitated. Building change resilience is essential to success and sustainability at a personal and business level and participants of this workshop develop this resilience as well as receive the knowledge, tools, skills and insights that are essential to lead change with greater speed and less frustration and stress.

MANAGING: ONE CONVERSION AT A TIME

Often when highly talented team members are promoted to management level, the shift from doing tasks to managing others leaves them out of their depth and underperforming.

The managerial role requires awareness of team dynamics as well as being aware of your own and others’ strengths and weaknesses.

This workshop guides and inspires managers and supervisors to transition from being a team member to managing others through delegating, supporting and coaching their team to high performance and productivity.

TRUSTED CLIENT RELATIONSHIPS

This workshop explores what it means to be a trusted advisor, how to build trust more effectively with clients – both internal and external – and the accompanying benefits of this relationship.

Trusted Client Relationships

RESOLVING CONFLICT

Conflict is critical for innovation and collaboration in organisations. So too is understanding the role of emotion in conflict and building the resilience, skills and behaviours that enable constructive resolution of conflict.

Summary
Courageous Conversations
Service Type
Courageous Conversations
Provider Name
Courageous Leaders,
PO Box 900,Manly,New South Wales-1655,
Telephone No.+61 2 9977 8204
Area
PO Box 900, Manly NSW 1655
Description
The topic of performance reviews and re-thinking the traditional way of doing them has been widely discussed since early 2015 and an increasing number of organisations have dismantled them completely, busily replacing them with "frameworks" like continuous conversations, critical conversations, great conversations.